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Audio-Visual Technician

Permanent employee, Full-time · London, Remote
35,000 £ per year
Key Responsiblities
Applications close on 11 September 2025

As Audio-Visual Technician you will be responsible for the set up, operation and maintenance of all audio-visual and multimedia electronic display equipment and software used within Japan House London (JHL).

You will also have responsibility for installing and maintaining of all multimedia / interactive media solutions and digital content utilised by Japan House London across live events. This includes a wide variety of equipment such as microphones, video recorders, projectors, lighting, and sound mixing equipment. 

The AV Technician provides JHL with daily operational support as well as supporting technical elements of public events, special, venue hire and internal events and meetings, at all times ensuring the very highest standards of service are maintained. You will also support permanent and temporary exhibitions with technical advice and content creation.

Key to this role is a fundamental understanding of AV technologies and an awareness of practical issues with both relevant hardware and software, network technology and troubleshooting. As this role is supporting technical and non-technical clients, part of the duties revolves around very strong communication skills and liaising with professional engineers, senior management, and end-users.
 
AV Operations
  • Responsible for the setup, maintenance, and repair of audio and visual equipment used to facilitate the delivery of internal, external, live, streamlined and online events.
  • Perform maintenance checks and other daily operations across all areas of JHL, Akira and JHLE - including troubleshooting and reporting.
  • Liaise with and supervise external contractors in the production and installation of electronics, audio visual and multi-media equipment and software development for events.
  • In line with the JHL Project Management Methodology, collaborate, from time to time, in cross functional teams to deliver specific projects and programmes of activity. Work as part of multi-disciplinary project teams to bring together the skills and experience needed to deliver a wide range of shared initiatives and objectives. 
  • Create, preserve and modify AV assets for delivery in the changing JHL environment, and through Web platforms and via mobile devices, as required.
  • Act as first line response to resolve a problem or if necessary identify resolution via appropriate subcontractor, vendor or manufacturer.
  • Provide guidance and mentoring to AV Team in place.
  • Attending client meetings, including Events Operations meetings, and acting as liaison between internal and external event organizers and AV team.
  • Available for a call or to step in during sudden team absences.

AV Support for Events & Exhibitions
  • Prepare technology for conducting and recording interviews, events, and performances according to JHL standards and procedures.
  • Responsible for the delivery of internal, external, live, streamlined and online events, whether public, private or internal.
  • Liaise and attend meetings with internal and external event organizers, including Programming’s collaborators for the delivery of events.
  • Responsible for the installation and de-installation of AV-related aspects of the exhibitions, temporary displays and events, salvaging and stowing reusable technical materials and equipment.
  • Responsible for the preparation of multimedia projects for the online environment.
  • Able to deliver Tier 1, 2 and Tier 3/hybrid events at JHL.

 Management and Maintenance of AV Equipment
  • Document and assist in the management of the AV inventory of equipment, supplies, and materials on an ongoing basis.
  • Maintain shared and storage areas in a clean, well-organised manner.
  • Work in a manner safe to self and other people, following safety rules and safe working practices, and use equipment in accordance with responsibilities under the Health and Safety at Work Act.
  • Assist in some technical aspects of installing AV-related features of the exhibition (e.g., projectors, monitors, screens, sound systems etc.) when required and under a guidance from the curating team.
  • Assist in the de-installation of AV-related aspects of the exhibitions, temporary displays and events, salvaging and stowing reusable technical materials and equipment.
  • Responsible for the de-installation of AV-related aspects of the exhibitions, temporary displays and events, salvaging and stowing reusable technical materials and equipment.
  • Make recommendations for new equipment purchase, system design, and facility utilisation.
  • Be able to perform remote testing and problem diagnosis for projectors, video displays and audio systems.

Key Relationships

Internal
  • Head of Visitor Experience & Event Operations
  • AV team
  • IT Manager
  • Operations & Services Team
  • Other operational teams including Programming, Marketing & Communications, Corporate Development, Performance & Development and Finance & Compliance.
External
  • Special Events clients
  • Programming or other departments’ collaborators
  • Service providers (e.g., equipment hires, system installers, exhibitions installation and logistics etc.)
  • Third-party contractors for Cleaning, Facilities & Maintenance, I.T. & Security 
  • Retail and Food & Beverage Partners
  • Other external service providers 
Skills, Knowledge & Experience
Experience
  • At least 3 years as an Audio, Visual and Interactives or Exhibition or Gallery Technician
  • Troubleshooting and resolving technical, mechanical and software issues
  • Training users that may have limited audio / visual / software experience
  • Working to museum standards regarding AV-related activities
  • Exposure to relevant sector preferred (Museum, Gallery, Arts, NFP, Visitor Attraction, Heritage Destination or Tourism Development) 
Qualifications & Knowledge
  • Educated to degree level or equivalent qualification in Engineering, Exhibition or Industrial Design, Museum Studies or another related field.
  • Audio, Visual and Interactives 
  • Multimedia / interactive media solutions 
  • Exhibition design and installation
  • Health & Safety procedures
  • Financial awareness, including budget management and procurement beneficial.
  • High level of proficiency in full MS Office suite 
  • Use of other software systems beneficial
Essential capabilities 
  • High business standard English language skills are essential
  • Provide training and instruction to JHL community as needed
  • Ability to answer inquiries concerning the use of AV equipment including microphones, speakers, video screens, projectors, monitors, connecting wires and cables, and lighting
  • Work collaboratively with all JHL staff and maintain effective communication regarding the needs, upkeep, and ongoing maintenance of AV
  • Strong organizational, planning and problem-solving skills
  • Excellent time management skills
  • Ability to multi-task and prioritize work, whilst paying attention to detail
  • A creative mind with an ability to suggest improvements
 Desirable capabilities
  • Additional training and / or supplementary courses completed in Audio, Visual or Interactives, Software Support or associated areas
  • Other language skills, including Japanese
  • Previous experience in a project / pre-opening environment 
  • An understanding of Japanese culture and history 
Work Environment
  • The physical demands of this position are not typical of a usual office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, however while performing the duties of this job, the employee is regularly required to: stand, sit, bend, squat and walk; use hands to finger, handle or feel; and reach with both hands and arms; occasionally lift and manoeuvre relatively heavy items, 
  • ascend and descend ladders and operate heavy and light equipment. 
  • Specific vision abilities required by this job include close vision and ability to adjust focus.
  • The responsibilities of this role will require the job holder to be based primarily on site and there will be limited flexibility for remote working.  
  • Most duties will be carried out in JHL public spaces.
  • Based at Japan House London, Kensington High Street.
  • Rolling rota will include weekend and evening working.
  • Additional after-hours project and event-related work may often be required.
  • Full-time role of 35 hours per week, inclusive of after-hours working. 
Benefits
  • Generous holiday allowance – up to 36 days per year inclusive of public and bank holidays
  • Group life insurance scheme
  • Remote GP, physiotherapy and counselling service
  • Cycle to work scheme
  • Employee discount for the Japan House Shop and Stand
  • Discount platform for high street shops
  • Access to perks and discounts local to Kensington High Street, London
  • Personal learning budget after 6 months’ service
​
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About us
At Japan House London we offer the opportunity to experience the best and latest from Japan. Located on London’s Kensington High Street, the experience we cultivate is an authentic encounter with Japan, engaging and surprising even the most knowledgeable guests.  
 
Presenting the very best of Japanese art, design, gastronomy, innovation, and technology, we work to deepen the visitor’s appreciation of all that Japan has to offer. At the same time, we cultivate our own understanding of Japan and Japanese cultures. 
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