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Stock Controller

Permanent employee, Full-time · London
29,000 £ per year
Key Responsiblities
As Stock Controller you will be responsible for maintaining physical stock and inventory records, including receiving deliveries, unpacking and auditing the delivery, applying barcodes, conducting cyclical counts and create inventory reports and ensuring efficient storage of stock and management of stock rooms. Ultimately, you will contribute to increasing profitability and sales by maintaining stock records and increased accessibility of quality products. 

Physical Stock Management  
  • Ensure that all physical stock is cared for and monitored during its journey from source to sale
  • Improve the stock control via well organised stock areas and accurate and up tp date stock records
  • Receive, unpack and check all deliveries and register stock 
  • Inform the Merchandising Team of discrepancies, breakages or shortages for incoming stock
  • Enable sales by ensuring that product is correctly labelled and easily accessed and found
  • Provide up to date product and stock information for the REA team enabling them to confidently engage with customers and complete sales both physical and online
  • Organises and optimises the stock areas with carefully labelled shelves enabling easy access to products
  • Ensures that all products in stock have correct barcodes neatly applied 
  • Responsible for the security of stock, working with the Retail Team and Security Team
  • Carry out regular cyclical counts and updates stock; reporting discrepancies to Finance Team and Retail managers and propose actions to reduce discrepancies
  • Liaise with Retail Services Manager on the execution of the end of year stocktake 
  • Manage stock to ensure that any stock taken for exhibition, windows, press or marketing purposes continues to be monitored and returned and accounted for via correct procedures
Inventory Record Maintenance & Product Information 
  • Monitors all stock systems to ensure accuracy
  • Updates to stock systems as appropriate recording and investigating any shortfalls
  • Register new product information onto the retail system to be ready sold in The Shop and online
  • Work with REA team and process loss reports in a timely manner and keep inventory data correct, highlighting any issues to Merchandising Team
  • Prepare inventory report for the beginning and end of each month
  • Managing relationship with external storage provider, arranging regular incoming/outgoing stocks, and updating inventory records
 Risk Management 
  • As an employee of Japan H.L. Limited, Under Section 7 of the Health and Safety at Work etc.  Act 1974 you are responsible for your personal safety and that of your colleagues, including others who may be affected by the Companies activities. Additionally, you must also co-operate with the Company to enable it to discharge its own responsibilities successfully
KEY RELATIONSHIPS 

Internal 
  • Merchandising Team
  • Retail Experience Team
  • Retail Services Manager 
  • Retail Marketing Team
  • Finance Team
  • Operations Team
  • Other members of the Japan House London team
External 
  • Japan House’s contracted merchandiser (based in Japan), as well as other product suppliers, makers, producers, and craftspeople.
  • Third-party contractors for Security 
  • Other external service providers 
Skills, Knowledge & Experience
  • 2+ years of experience of working as a stock controller in high-end retail industry 
  • Experience of using an inventory management system
  • High business standard English language skills are essential
  • Other language skills, including Japanese, are advantageous
  • Good working level of MS Office suite including a good working level of Excel 
  • Ability to multi-task and prioritize work
  • Excellent attention to detail
  • Excellent time management skills
  • An understanding of Japan or Japanese cultures and history would be an advantage
  • Support the culture of service excellence, both internally and externally
Work Environment
  • Most duties will be carried out in Japan House London back of house spaces
  • The role will involve moving physical stock and products
  • Standard hours are 8 per day
  • Rolling rota will include weekends and evenings
  • Additional after-hours project and event-related work occasionally be required
Benefits
  • We are an accredited Living Wage Employer committing to raising hourly rates of pay in line with the London Living Wage
  • Generous holiday allowance – full-time allowance is up to 36 days per year inclusive of public and bank holidays
  • Group life insurance scheme for all staff
  • Remote GP app - including access to a GP, physiotherapy and mental health support
  • Cycle to work scheme
  • Employee discount for the Japan House Shop and Stand
  • Discount platform for high street shops
  • Access to perks and discounts local to Kensington High Street, London
  • Personal learning budget to spend on personal development (after 3 months’ service) 
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About us
At Japan House London we offer the opportunity to experience the best and latest from Japan. Located on London’s Kensington High Street, the experience we cultivate is an authentic encounter with Japan, engaging and surprising even the most knowledgeable guests.  
 
Presenting the very best of Japanese art, design, gastronomy, innovation, and technology, we work to deepen the visitor’s appreciation of all that Japan has to offer. At the same time, we cultivate our own understanding of Japan and Japanese cultures. 
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